Ambrow Trailer Services

Reviews

• Fantastic customer service

  I used Ambrow Trailer Services for the first time last year for the fitting of a towbar to my BMW 325 Touring having bought my first caravan.I dropped it off first thing on my way to work and collected it on my way home.A perfect fit and I would not have known that the back end of the car had been taken apart and put back together.I was impressed and commissioned them to build a four wheel trailer for me to my design.This was carried out wihin three weeks with all components galvanised as per my spec and could not be faulted - perfect in every respect.I have since used them regularly for caravan and trailer parts and fittings and they always have everything in stock.I made the mistake of visiting Go Outdoors whilst in Southampton and was disappointed at the terrible selection of caravanning parts in stock - Ambrow has them all!!The staff are all friendly, extremely knowledgeable and helpful and it is a pleasure to be able to shop locally with complete satisfaction.

  10

  Ben B.
  Review Date: 26/10/2011 Report review
• Ambrow Trailers

  24/05/11 – I dropped off my car, a 2006 Honda Accord, at 9:00 to have a swan-neck towbar fitted, I was told this would take 2 hours 30 minutes. I returned after said 2 ½ hours only to be told did we call, when I said no I was told ‘well it isn’t ready then’, I was given no clue as to how long it might still take and sent to the waiting room (a term I use rather loosely). After waiting perhaps 15 minutes someone went to check on the progress of my car, I was told it was ready, but due to other vehicles they were working on they couldn’t get mine out, so I then had to wait a further 20 minutes before I was allowed to have my car back. After getting it back I wish they had kept it, to say the work was shoddy would be an understatement. The boot no longer shut properly unless you slammed it. I mentioned this and they pushed the bumper a bit and bounced the car etc and it seemed a little better so I left. Once I got home I had a closer look at the car, this is when I discovered the full extent on their work. The reason why the boot didn’t close properly was because the trim on the right hand side was sticking out impeding the boot lid, I noticed several of the clips that hold the boot trim in place where either missing or hanging out. Also by the time I got home the rear cover on one of the light clusters had fallen off, I then proceeded to lift up the carpet to make sure the spare wheel and bits where still where they belong, but in lifting up the carpet I discovered this was no longer attached to the car. After taking out the spare wheel I found four of the missing clips, mostly broken where they had been prised out. I did try putting things back, but decided to return the car for them to do it as I was worried about damaging the boot trim and making things worse. I returned later that afternoon for them to finish the job. In their defence they did say some of the trim clips where already missing, but as I pointed out everything fitted as it should before they started on it even if clips where missing, plus I have owned the car from new and no work has ever been done in the boot/rear of the car. Even now I still don’t think the trim is right, they also seemed to have replaced the missing clips with some form a screw, but all of this is insignificant when compared to the biggest problem that I have saved until last. As mentioned I requested a swan-neck towbar, I had originally wanted a detachable one (due to rear parking sensors), but as this would leave a visible bumper cut I decided to go for the swan-neck one and they told me the electric socket would be hidden under the bumper meaning less chance of the parking sensors picking the towbar up. Well imagine my surprise to find they had fitted a flange towbar! I now have an eyesore on the back of my car and I will have to pay £300+ for them to fit the right towbar, the one I asked for. Don't bother with their online quote system as they don't reply.

  10

  Andrew F.
  Review Date: 30/05/2011 Report review